Terms of Service

1. Acceptance of terms

By accessing, browsing or using this website, you acknowledge that you have read, understood and agree to be bound by these Terms of Service.

If you do not agree with these terms, you should not use this website.

2. Nature of service

247 Garage Door Service operates as a marketing and service coordination platform that connects customers with independent garage door technicians.

When a customer requests a garage door service through our website or by phone, we coordinate the request and assign it to an available garage door technician operating in the relevant area.

247 Garage Door Service does not directly perform garage door services. Services are carried out by independent subcontractor technicians who operate their own businesses.

247 Garage Door Service does not supervise or control the work performed by subcontractor technicians and is not responsible for how services are carried out on site.

3. Service estimates and pricing

Any pricing information discussed over the phone or through our website is an estimate only.

Final pricing may vary depending on factors including:

• Door type, size and condition
• Motor or opener type
• Complexity of the work
• Parts required, such as springs, cables, rollers, panels or motors
• Time required to complete the job
• On-site assessment by the technician

The customer acknowledges that pricing cannot be confirmed until an on-site inspection has taken place, and agrees to this condition before service is performed.

Where possible, the attending technician will confirm pricing before commencing work.

The customer has the right to decline the service after the final price is provided on site. However, a call-out fee may still apply, as set out in section 4.

4. No Fix, No Pay, call-out fees and cancellations

"No Fix, No Pay" means that if the attending technician is unable to get your garage door or opener working, you will not be charged for the visit.

Separately, a call-out fee may apply once a technician has been dispatched to the customer's location in the following circumstances:

• The customer cancels the service after a technician has been dispatched or has arrived on site
• The customer declines to proceed after the price has been provided on site
• The technician is unable to carry out the work due to incorrect information provided by the customer or lack of access to the property or garage

5. Independent subcontractors

Garage door technicians who attend service requests are independent subcontractors and are not employees of 247 Garage Door Service.

These subcontractors are responsible for:

• Performing the garage door work
• Their professional conduct
• Tools, equipment and parts used during the service

247 Garage Door Service acts as a service coordinator and booking platform connecting customers with available technicians.

6. No agency relationship

Nothing in these Terms creates any partnership, joint venture or agency relationship between 247 Garage Door Service and any subcontractor technician.

Subcontractor technicians are independent service providers and are not authorised to act on behalf of 247 Garage Door Service beyond accepting service referrals.

7. Customer responsibilities

By requesting a garage door service through this website or by phone, you confirm that:

• You are the legal owner of the property or garage door involved, or
• You have proper authorisation to request garage door services for the property, for example as a tenant with the owner's permission, a property manager or an owners corporation representative

Technicians may refuse service if they believe access is unauthorised, unlawful or unsafe.

Customers must provide accurate information when requesting services.

Customers must not engage in abusive, threatening or unsafe behaviour. Technicians may refuse or cease work in such circumstances.

8. Payment terms

Payment for services is generally processed through 247 Garage Door Service after the completion of the job.

Customers agree to pay the full amount for services provided once the work has been completed.

In some cases, 247 Garage Door Service may collect payment on behalf of the attending technician and later compensate the technician for the services performed.

Failure to pay for completed services may result in collection procedures or legal action where permitted by law.

By approving the job on site or proceeding with the service, the customer provides explicit authorisation for the work to be carried out and for payment to be processed.

Customers agree to contact 247 Garage Door Service in the first instance to resolve any concerns or disputes before initiating a chargeback.

Nothing in this clause limits the customer's rights under applicable laws or payment provider policies.

247 Garage Door Service may act as an intermediary in processing payments but does not assume responsibility for the services performed by subcontractor technicians.

9. Arrival times and emergency services

Any arrival time we refer to, including our average arrival time, is an average or an estimate and is not a guarantee. Response times for emergency and standard services cannot be guaranteed.

Arrival times may vary depending on:

• Location
• Traffic conditions
• Technician availability
• Weather conditions
• Previous service calls

10. Damage disclaimer

Some garage door work, particularly on doors that are jammed, off their tracks, under spring tension or already damaged, may require the technician to force a manual release, cut or release cables, or remove damaged components such as springs, panels, tracks or locks.

By requesting a service, customers acknowledge that reasonable procedures may be required to make the door safe, open it or repair it.

247 Garage Door Service is not responsible for pre-existing damage, worn components or faulty door or opener mechanisms. Damage that occurs as a necessary and reasonable result of standard garage door procedures may occur, and the customer acknowledges this risk.

Nothing in this clause excludes liability where it cannot be excluded under the Australian Consumer Law.

11. No guarantee or warranty

To the maximum extent permitted by law, 247 Garage Door Service does not provide guarantees or warranties regarding the outcome, effectiveness or longevity of services performed by independent subcontractor technicians.

Nothing in these Terms excludes, restricts or modifies any rights or remedies the customer may have under the Australian Consumer Law.

12. Limitation of liability

To the maximum extent permitted under Australian law, 247 Garage Door Service shall not be liable for any direct, indirect, incidental or consequential damages arising from:

• Use of this website
• Garage door services provided by subcontractor technicians
• Service delays or response times
• Door, motor or opener failures, security issues or property damage related to garage door mechanisms

Nothing in these Terms excludes rights that cannot be excluded under the Australian Consumer Law.

To the extent permitted by law, liability is limited to the amount paid for the services in question.

13. Indemnity

The customer agrees to indemnify and hold harmless 247 Garage Door Service from any claims, damages, losses or expenses arising from:

• False or misleading information provided by the customer
• Unauthorised service requests
• Misuse of garage door services
• Any unlawful activity associated with the service request

14. Fraudulent or unlawful requests

247 Garage Door Service reserves the right to refuse service where a request appears fraudulent, unlawful or unsafe.

Technicians may require identification or proof of property ownership or authorisation before performing services.

Technicians reserve the right to refuse or stop work at any time if they feel unsafe, if the request appears unlawful, or if proper identification or authorisation cannot be provided.

In such cases, a call-out fee may still apply.

15. Intellectual property

All content on this website, including text, logos, branding, images and materials, is the property of 247 Garage Door Service or used with permission, and is protected by copyright and intellectual property laws.

No content may be copied, reproduced or distributed without prior written permission.

16. Third-party links

This website may contain links to third-party websites. 247 Garage Door Service does not control or accept responsibility for the content or privacy practices of those websites.

17. Changes to these terms

247 Garage Door Service reserves the right to modify these Terms of Service at any time.

Updated terms take effect immediately once published on this website.

18. Governing law

These Terms of Service are governed by the laws of Victoria, Australia.

19. Contact information

If you have questions regarding these Terms of Service, please contact:

See also our Privacy Policy.