Privacy Policy

1. Overview

247 Garage Door Service operates as a marketing and referral service connecting customers seeking garage door services with independent garage door technicians.

When a customer submits an enquiry through our website, calls our advertised phone numbers or otherwise contacts us, we may refer that enquiry to a garage door technician operating in the relevant service area.

247 Garage Door Service does not directly provide garage door services. All garage door services are performed by independent subcontractor technicians, who operate their own businesses and are responsible for the work they perform.

Any pricing discussed over the phone or through our website is an estimate only. Final pricing is provided by the technician after an on-site assessment and depends on the work required.

We collect personal information only where reasonably necessary to provide our services, and we handle it in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information we collect

Personal information

This may include:

• Full name
• Phone number
• Email address
• Service address, suburb or property location
• Details about the garage door service requested, including any description of the problem
• Communication records related to your enquiry

This information may be collected when you:

• Submit the quote form on our website
• Call our advertised phone numbers
• Send an email enquiry
• Request a quote or garage door service

By contacting us by phone, you acknowledge and consent that calls may be recorded for quality assurance, training and dispute resolution purposes.

Non-personal information

We may also automatically collect certain non-personal information, including:

• IP address
• Browser type
• Device information
• Website usage data, such as the pages you visit and the buttons you click
• The advertisement or link that brought you to our website, including the suburb or area it referred to
• Cookies and tracking information

This information helps us analyse website performance and improve our advertising campaigns.

3. How we use your information

We may use the information collected to:

• Respond to your enquiry
• Refer your request to an independent garage door subcontractor
• Facilitate communication regarding the requested service
• Improve our website functionality and marketing performance
• Analyse advertising campaigns and website traffic
• Comply with legal or regulatory obligations

247 Garage Door Service acts solely as a service coordinator and referral platform connecting customers with independent garage door technicians.

We may use your information to send service-related communications. We do not send unsolicited marketing communications without your consent.

4. Disclosure of information

We do not sell or rent your personal information.

However, we may share relevant information with:

• Independent garage door subcontractors, in order to respond to your service request
• Website hosting providers, form processing providers or IT service providers
• CRM systems or enquiry management platforms
• Marketing and analytics platforms such as Google Ads and Google Analytics
• Government or legal authorities when required by law

Some of our third-party service providers may store or process data overseas. By using our services, you consent to this disclosure.

Once your information has been provided to a subcontractor technician, they act as an independent entity and are responsible for their own privacy practices.

5. Subcontractors

247 Garage Door Service works with independent subcontractor garage door technicians who perform the services requested by customers.

These subcontractors operate their own businesses and are responsible for the services they provide, including pricing, workmanship and service outcomes.

Personal information shared with subcontractors is used solely for the purpose of responding to your service request.

6. Cookies and tracking technologies

Our website may use cookies and similar technologies to improve user experience and measure website performance.

These technologies may include:

• Google Analytics
• Google Ads conversion tracking
• Website performance tools

These tools may collect information such as browsing behaviour and interaction with our website, including when you tap a phone number or submit the quote form.

Our website also stores a small amount of information in your browser for the duration of your visit, such as the suburb from the advertisement you clicked and an advertising click identifier, so that the website can show your suburb and so that we can measure which advertisements lead to enquiries.

You may disable cookies and browser storage through your browser settings if you prefer. Some parts of the website may not work as intended if you do.

7. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure.

8. Data retention

If you request it, we will make reasonable efforts to delete personal information we hold about you.

However, we may retain certain information where required for legal, accounting, taxation or legitimate business record purposes.

9. Access and correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date or incomplete.

To make a request, please contact us using the details below.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may submit a complaint using the contact details below.

We will review and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

13. Contact us

If you have questions, requests for access or correction, or wish to submit a complaint, please contact us:

See also our Terms of Service.